The importance of feedback – more evidence!

I know Katherine blogged a while back about the importance of feedback but an email we received from a client recently really highlighted to us how our service is perceived and valued.

Sometimes it’s hard to articulate exactly what we do outside the more easily defined projects such as design and ecommerce websites but the feedback from Jo Lindsay of Lindsay Interiors (below) spelt out what she felt she received from us outside of the obvious design and website development services.

‘Hi Zoe, I just wanted to let you know the most important aspect that Mzuri played in Lindsay Interiors creation and subsequent success from my perspective and which I think people “starting out” would be particularly interested in. 

When I phoned and made my first appointment to see Katherine back in May 2010, I had no idea what I was doing or more importantly the way to go about it all, I arrived with a woolly idea about buying and selling nice stuff for the home.  I had no idea what to expect at that meeting, I’d not spoken to anyone else professionally about my idea but thought I might see a raised eyebrow when mentioning the fact that I had absolutely no experience in retail or setting up a business.  I didn’t get that at all, what I got was gentle guidance on all the areas that make up a successful ecommerce site, imagery, design and perception. A detailed quote was delivered promptly, a second meeting was held to discuss in more detail and  Lindsay Interiors was born, I signed up not only for a beautifully designed ecommerce site but also the creation of the Lindsay Interiors brand including our logo and all the necessary stationery such as business cards, letterhead, labels etc.  Mzuri Design essentially became a one-stop shop for me which was great because I really didn’t have the time at that time, to look for different suppliers for all those different areas.  The only area Mzuri couldn’t help with was providing merchant account services but once we had done our research and signed up with our provider,  Mzuri very easily integrated the payment solution into our rapidly progressing site.  Mzuri Designs direction was exactly what I needed, they would ask a question which would prompt me to think about that particular area and how I wanted it to work, I was in a position where I didn’t know what I didn’t know and Mzuri helped bring the creation of Lindsay Interiors together.

18 months later, Lindsay Interiors has become successful enough to enable me to leave my full time job.  I have continued to work with Mzuri on additional aspects of Lindsay Interiors such as the creation of extra categories, a search function, and gift vouchers.  Additionally I have a long list of new features to be worked on at some point in the near future such as wishlist and wedding list functions and customer reviews options.  I know that Mzuri will deliver consistently high results from the smallest request to the largest,  I can speak to anyone on the Mzuri team and get good advice, friendly service and beautiful design.

 If I were to go through it all again with another idea or concept I wouldn’t hesitate to use Mzuri Design.’

The really illuminating part of the feedback from Jo for us was that she placed such great value on the planning and exploration part of the project that to us is a natural part of the project development process, after all, that is what we do.

If we can be of help to you at any stage of your project, from initial thought and planning right through to the finishing touches, why not give us a call, we’d be delighted to talk it through with you.